Contact Us

You can talk to us via our Live Chat service or call us on

0800 954 4724

Our telephone and live chat teams are available Monday - Friday 9am - 5:30pm and Saturday 9am - 1pm.

The team can help you with all of the following:

  • Updating personal details, such as change of name and updating contact or address details.
  • Adding or removing drivers to your policy.
  • Changing your vehicle.
  • Renewing your policy.

Emergency breakdown helplines

  • UK breakdowns: 0800 072 0704
  • European breakdowns: 00 800 42 43 24 44, or 0472 171203 (if ringing from within France), or +33 472 (0)171203 (if ringing from outside France)

Address

Scenic Insurance
261 Low Lane
Horsforth
Leeds
LS18 5NY

What to do if you have a complaint

If you are unhappy and would like to make a complaint please contact your dedicated team in the first instance. Details of your dedicated team can be found on your policy documents or in the policy confirmation email you received from us. Alternatively you can use the Swinton online customer feedback facility.

Our customer service teams work to a first contact time scale of five days and aim to have the situation resolved within 20 days.

If at the end of the process you remain dissatisfied, you may contact the Financial Ombudsman Service (FOS) or an agreed Alternative Dispute Resolution Provider (ADRP).

The FOS can be reached via http://www.financial-ombudsman.org.uk/ or you can write to the FOS at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR within six months of receiving our final decision on your complaint. If we agree to appoint an ADRP, you can make your complaint within 12 months of receiving our final decision.

Alternatively you can make your complaint via the Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/odr.


View Swinton complaints data (pdf, 55kb)

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